At Anusudha, we strive to provide our customers with high-quality teas and exceptional service. If you are not satisfied with your purchase, we offer a return and refund policy to ensure your peace of mind. Please review the following policy carefully:
1. Returns:
-
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
-
Incorrect Orders: In the event that you receive an incorrect item, please notify us immediately. We will arrange for the correct product to be shipped to you at no additional cost.
-
Unopened and Unused Products: We accept returns of unopened and unused products within [number] days of delivery. To initiate a return, please contact us to obtain a return authorization and shipping instructions. Please note that return shipping costs may apply, and the original shipping charges are non-refundable.
2. Refunds:
-
Damaged or Defective Products: If you receive a damaged or defective product and opt for a refund, we will issue a full refund, including shipping costs, upon receipt and inspection of the returned item.
-
Incorrect Orders: If you receive an incorrect item and prefer a refund, we will issue a full refund, including shipping costs, once the incorrect item is returned to us.
-
Unopened and Unused Products: For returns of unopened and unused products, a refund will be issued once the returned items are received and inspected. Please note that a restocking fee may apply.
3. Exclusions:
-
Opened or Used Products: We cannot accept returns or offer refunds for opened or used products due to health and safety reasons, unless they are damaged or defective.
-
Custom Orders: Custom or personalized orders are non-refundable unless they are defective or damaged upon receipt.
4. How to Initiate a Return:
To initiate a return or report an issue with your order, please contact our customer service team at number and email mentioned on Contact Us page. Please provide your order number, details of the issue, and any relevant photos.
5. Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Our customer service team is available to assist you and ensure your satisfaction.
Anusudha Enterprises